First Visit?

Don’t worry if you’ve not been to a casino before, all of our teams want to ensure you have an enjoyable evening and will help as much as they can.

Read on for a useful guide to casino etiquette to help you on your first visit. 

Clothing etiquette

Smart casual is the general rule. Smart jeans and smart trainers are acceptable. However, football shirts, shorts, muscle/vest tops are not. Caps and other hats are not allowed. For the security and safety of all our members, it is vital that we can see people clearly on our CCTV system.

Table Manners

Talking to Dealers
You are allowed to talk to the dealers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can give help with the rules of the game but they cannot give advice on how to bet.

Having a Drink
If you want a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash or cash chips. Remember to keep drinks off the gaming tables and use the small trolley tables that are provided.

Watching
You can watch the games, however seats and positions immediately in front of the table are reserved for players. You will normally just take a few steps back and that will be a suitable position to watch from.

Tipping
Gaming and cash desk staff are not allowed to accept tips. Reception and Hospitality staff are allowed to accept tips, if you feel that you would like to reward the good service received then a small token of your appreciation is acceptable.

Mobile Phones and Cameras
In non-gaming areas you’re permitted to use a mobile phone whilst respecting other members. Generally, taking pictures within the casino is not allowed.  However if you are in the casino for a special occasion our manager may be able to allow this as an exception. Please note that this will not however be allowed next to the gaming as photography is strictly prohibited in this area.

Bringing Friends
Your friends are very welcome. The registration process takes a minute or so and then they will be straight in the casino.